Shipping policy
Shipping Policy
Everything ships from our United States warehouse. Here is what to expect.
Where we ship
We currently ship within the United States only, including Alaska and Hawaii. We do not ship internationally at this time.
Processing time
Orders are processed within 1 to 3 business days of being placed. Orders placed on weekends or holidays begin processing the next business day.
Shipping options and cost
- Free Shipping — free on every order, no minimum. Estimated delivery 2 to 5 business days after processing, typically via USPS.
- Express — $15.00. Estimated delivery 1 to 2 business days after processing.
Delivery estimates are in addition to processing time and are not guaranteed. Carrier delays, weather, and peak periods can extend them.
Tracking
You will receive a shipping confirmation email with a tracking number once your order leaves our warehouse. Tracking can take 24 to 48 hours to begin updating.
Address accuracy
Please double check your shipping address at checkout. We are not able to reroute a package once it has shipped, and we cannot cover orders lost due to an incorrect or incomplete address.
Lost, stolen, or damaged packages
If tracking shows delivered but you have not received your order, check with neighbors and your local carrier first. If it still cannot be found, contact us within 7 days of the delivery date and we will help you open a carrier claim. Packages that arrive damaged should be reported within 7 days with photos.
Split shipments
Orders with multiple items may occasionally arrive in more than one package at no extra cost to you.
Questions
Email support@cinvie.com with your order number and we will look into it.