Refund policy
Returns and Refunds
We want you to feel good in what you buy. If something is not right, here is exactly how it works.
Return window
You have 30 days from the date your order is delivered to request a return.
Condition required
Because our products are intimate apparel, items must be returned unworn, unwashed, and in their original packaging with all tags attached. For health and hygiene reasons we cannot accept garments that have been worn or washed, or that have had tags removed. This does not affect your rights if an item arrives defective or incorrect.
How to start a return
Email support@cinvie.com with your order number and the reason for the return. We will reply with return instructions and the return address. Please do not ship anything back before contacting us, as unannounced returns may not be processed.
Who pays return shipping
- Change of mind, wrong size, or no longer wanted: you cover return shipping.
- Defective, damaged, or incorrect item: we cover it. Send a photo with your email and we will resolve it at no cost to you.
Refunds
Once your return arrives and passes inspection we will issue a refund to your original payment method within 5 to 10 business days. Your bank or card issuer may take additional time to post it. Original shipping charges, where paid, are not refunded except on defective or incorrect items.
Exchanges
The fastest way to get a different size or color is to return the original item and place a new order.
Order cancellations
Orders begin processing quickly. If you need to cancel, email us within 12 hours of ordering and we will cancel it if it has not already shipped. Once shipped, the return process above applies.
Items that cannot be returned
Gift cards and final sale items are not returnable.
Questions
Email support@cinvie.com and we will help.